・Products from delivery companies will be delivered by Yamato Express.
・Delivery time Although it varies depending on the delivery area, we usually ship within 3 to 7 days after the contract is established and the order is completed.
- *Due to periods when shipping operations cannot be performed, such as Golden Week, Obon, and New Year's holidays, or due to bad weather, we may not be able to deliver within the above delivery days, or we may not be able to meet your requested delivery date and time. Thank you for your understanding.
- *We will send you a shipping completion email when your ordered item is shipped. The Yamato Express inquiry slip number is listed, so customers can check the delivery status themselves. Click here for Yamato Express luggage inquiry service.
・About handling when the customer is absent If the customer is absent, the delivery company will notify you of your absence. Please adjust your desired delivery date and receive the product during the redelivery period. If we are unable to contact you using the contact information provided in the notification of absence, or if the address is incorrect, the item will be automatically returned to us.
・If the product does not arrive If the product does not arrive within 14 days of your order, or if it does not arrive on the specified delivery date, please contact us via Contact.