Please note that we cannot accept returns of purchased items. We will exchange the item for the same item only if the item is defective. If we do not have stock that can be exchanged, we will issue a refund.

Please note that we cannot accept changes, additions, or cancellations after the order is confirmed.

• *Please be sure to check that your order details are correct.

We do not accept requests for delivery dates and times for ordered products. Please note.

Please note that we cannot accept changes to the payment method after your order has been confirmed.

If you do not receive an email, there may be the following reasons:
(1) Your email system may automatically treat this email as spam. Please check your spam folder. (2) If you are using an anti-spam email function, your settings may be set so that you cannot receive emails. The domain of the email we send is "@saborami.jp". Order confirmation emails and newsletters will also be sent from the above domain, so please allow the above domain to receive emails. (3) The registered email address may be incorrect. We apologize for the inconvenience, but please let us know your correct email address in the inquiry form.

Please note that we cannot provide gift wrapping services.

Cooling-off is a law that applies to door-to-door sales and telemarketing. Please note that this does not apply to mail order sales.

Delivery of products is outsourced to Yamato Express. Please note that the delivery company cannot be specified by the customer.

Please refer to the Shopping Guide for shipping charges.

Please refer to the Shopping Guide for delivery times.

Each order can only be delivered to one address.

If you have not received your item even after 14 days have passed after receiving the "Shipping Notification" email, please contact us via Contact .

We apologize for the inconvenience, but please contact us via Contact .

Once a product is returned, it will be automatically canceled and we will not be able to reship it. We apologize for the inconvenience, but please order the desired product again.

To confirm your identity, you will be required to register a valid email address. Please prepare an unregistered email address and register to My Page again.

You can reset your password by clicking "Click here to reset your password" on the My Account login page.

You can place orders as a guest without registering an account. By registering for an account, you can make future orders even smoother, save personal information and shipping information, and check your order history.
You will also receive newsletters and invitations to events.

You can add a delivery address by logging into your account and clicking "Add address".

You can only change your address, name, and phone number on the My Account page; you cannot change your email address or password. If you wish to change your email address, you will need to register a new account. If you would like to change your password, please click "Click here to reset your password" on the login page.